Welfare & Safety

Safeguarding flags, crisis protocols & escalation workflows

CRITICAL — Immediate action required Alex Turner has been flagged for self-harm risk indicators by Ambassador Maya Johnson during today's session. Escalation protocol has been triggered.

Critical

Immediate action

High

Within 24 h

Medium

This week

Resolved (7d)

▲ 100% response

Total (30d)

All documented

All 5 Open 5 Critical 1 Resolved 8

Critical Today · 9:47 AM

Alex Turner

Flagged by Ambassador Maya Johnson · Manchester

Open

Trigger: Client disclosed self-harm thoughts during session. Ambassador logged welfare note immediately. Risk indicators present in recent journal entries.

HighToday · 6:30 AM

Jordan Mills

Auto-flagged by platform · UCL

Open

Trigger: Missed 3 consecutive sessions. Mood journal scoring persistently below 3/10 for 14 days. No response to ambassador messages in 5 days.

HighYesterday · 2:15 PM

Casey Lee

Flagged by Ambassador Keiran Roberts · UCL

Open

Trigger: Client disclosed significant financial hardship during session. Risk of housing instability. Referred for emergency support.

Medium28 Mar · 4:00 PM

Sam Kowalski

AI journal analysis · Manchester

Monitoring

Trigger: AI detected language patterns associated with persistent low mood in 5 consecutive journal entries. No direct crisis language present.

Medium27 Mar · 11:20 AM

Riley Ahmed

Self-reported via wellbeing check-in · Leeds

Monitoring

Trigger: User self-reported panic attack during weekly check-in. Has support from ambassador. Monitoring mood trend.

Crisis Contacts

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This Week

Flags raised5

Resolved8

Avg response time47 min

Referrals made3

AI-triggered flags2