Critical cases

Immediate escalation protocol & live case file

CRITICAL — Immediate action required Alex Turner has been flagged for self-harm risk indicators by Ambassador Maya Johnson during today's session. Escalation protocol has been triggered.

Critical

Immediate action

High

Within 24 h

Medium

This week

Resolved (7d)

▲ 100% response

Total (30d)

All documented

All 5 Open 5 Critical 1 Resolved 8

CriticalToday · 9:47 AM · Open 2 h 13 min

Alex Turner

Univ. of Manchester · Law Year 1 · Ambassador: Maya Johnson

UNRESOLVED

Session context: Client disclosed self-harm thoughts during scheduled session. Ambassador recognised verbal cues aligned with elevated risk. Welfare note logged immediately post-session.

Contributing factors identified: Academic pressure (exam season), social isolation, 3 consecutive low-mood journal days, reduced sleep reported.

ESCALATION PROTOCOL

Ambassador welfare note logged

Today · 9:47 AM · Maya Johnson

Admin notification sent

Today · 9:47 AM · Automated

→

Admin review & response — pending

Required within 1 hour of flag

Referral to university counselling

If risk confirmed

Follow-up welfare check (24 h)

Automated reminder

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This Week

Flags raised5

Resolved8

Avg response time47 min

Referrals made3

AI-triggered flags2